Free tool

How are they asking you to pay?

The way someone asks you to send money tells you a lot. Some methods can never be undone, which is exactly why scammers ask for them. Pick the one you were asked to use.

Haven't paid yet? Then you still have every option. Nothing below is urgent for you - the safest move is simply not to send anything, and to check with the organization using a number you look up yourself.

Gift cards or prepaid cards

Treat this money as gone

Treat this money as gone. Once you read the numbers out, the balance can be spent by anyone, anywhere. The Government of Canada puts it plainly: gift cards "offer little protection as a form of payment."

What to do now

Stop buying cards and stop reading out numbers, right now, whatever they threaten. Keep the cards and the receipts, then report it to your local police and the Canadian Anti-Fraud Centre. It's worth phoning the number on the back of the card to ask whether anything is left, but treat that as a long shot, not a plan.

Cryptocurrency, including Bitcoin machines

Treat this money as gone

This is the least recoverable way there is to pay. Once a crypto transfer is complete there is no way to cancel or reverse it, and the coins only come back if the person who took them chooses to send them back. That includes cash you fed into a Bitcoin machine.

What to do now

Send nothing more and stop talking to them. If you bought the crypto with a bank account or a card, phone your bank now - that funding payment is the one part that might still be stopped. Tell the exchange or wallet app you used, and save the wallet address, the transaction ID and screenshots for police. If anyone offers to recover your coins for a fee, that is the second scam.

Cash, handed over or sent in the mail

Treat this money as gone

Cash is gone the moment it leaves your hands. There is no bank in the middle, so there is nothing to reverse and almost nothing to trace. The Canadian Anti-Fraud Centre's rule is absolute: never send cash in the mail.

What to do now

If someone is coming to collect it, do not answer the door and call police now. If you have already handed it over or mailed it, call your local police non-emergency line today with the time, the place, the address it was going to, and a description of anyone who came, including a vehicle and plate. If you mailed it very recently, ask police and the post office whether anything can still be done.

Interac e-Transfer

Act in the next few minutes

It comes down to one thing: has the money been picked up yet? If the transfer is still sitting unclaimed you may be able to pull it back, which is the best case here. Once it has been deposited, Interac says there is no way to reverse it, and an e-Transfer has no chargeback.

What to do now

Open your banking app now, find the transfer in your history, and use the cancel or stop option if you see one. If you can't find it within a minute, stop looking and phone the fraud number on the back of your bank card - not a number anyone gave you. Expect some catches: a small fee may apply, some banks only allow it very soon after sending, and if the person has Autodeposit there will be no cancel option at all. If your bank never asked you to make up a security question, assume the money went straight in.

Bank wire transfer

Act in the next few minutes

Assume it's gone, then act as though it isn't. Payments Canada says that "once the funds are in the recipient's account, the transaction is final and irrevocable," and there is no dispute process for a wire. Your only chance is catching it before it lands.

What to do now

Phone your bank's fraud line this minute and ask them to try to stop or recall the wire. Have the amount, the date and the receiving account details in front of you before you dial. The sooner you call the better - they may not succeed, but nobody else can even try.

Western Union, MoneyGram or similar

Act in the next few minutes

A transfer like this can sometimes still be stopped, but only while the money is sitting uncollected - and scammers usually collect within minutes. Once it has been picked up, it cannot be cancelled.

What to do now

Call the transfer company right now with your reference number and ask them to stop it before it is collected, using the Canadian number on your receipt or their Canadian website. Then call your own bank too: if you paid with your card or account, that leg may still be stoppable. After pickup, a refund becomes a claim you file, not something you are owed.

A cheque they sent you and asked you to deposit

Act in the next few minutes

Money showing in your balance does not mean the cheque cleared. If it bounces later - and these do - your bank takes the money back out and you owe the full amount. Anything you already sent onward is your loss.

What to do now

Send nothing onward, whatever story you've been told. Call your bank today, say you think the cheque is fraudulent, and ask them to verify it before you touch a dollar. Ask the teller directly: has this cheque actually cleared, or is the hold just over? Those are two different questions and only the first makes the money safe. Forwarding money for a stranger can also put you on the wrong side of the law, so tell your bank yourself.

Debit card, PIN or online banking access

Depends - call today

This turns on whether someone else used your card or you made the payment yourself. You are generally not responsible for debit transactions you did not make, as long as you looked after your PIN and report promptly. There is no debit equivalent of a credit card dispute for a payment you chose to make.

What to do now

Change your PIN and your online banking password, then call your bank's fraud line and say plainly whether you made the transaction or someone else did - that one distinction decides what they can do. If you shared your PIN or it was easy to guess, say so honestly and still make the claim. Your bank has to investigate what happened, and is not allowed to decide against you simply because the right PIN was entered. Never decide for yourself that you have no claim.

A cheque you wrote to them

Depends - call today

If the cheque hasn't been cashed yet, your bank may be able to stop it. It isn't guaranteed - not every institution offers stop payments, there is usually a fee, and the bank needs time to process it before someone cashes the cheque. If the stop payment doesn't work, you are still responsible for the amount.

What to do now

Phone your bank or branch immediately with the cheque number, the exact dollars and cents, the payee name and the date on the cheque - wrong details are a main reason stop payments fail. If someone cashed a post-dated cheque before the date you wrote on it, ask your bank to put the money back, and do it before that date arrives, because once the date passes this route closes.

Credit card

Best chance of getting it back

This is the best place to be. A credit card is the one everyday payment method with a real dispute process behind it, and for unauthorized use of a bank-issued card the law caps what you can be held to at $50 - most issuers charge nothing. It is not a guarantee for a payment you were talked into making, but it is the strongest hand you can hold.

What to do now

Call the number on the back of the card today. Use the word fraud, ask them to block the card, ask them to open a dispute on the charge, and write down who you spoke to and when. If it was a purchase that never arrived, make one documented attempt to contact the seller first and keep the proof. Dispute windows are set in your cardholder agreement and are shorter than most people expect, so don't sit on it working out whether you still qualify - let them decide, not you.

Nobody legitimate ever asks for this

You don't need to know anything about computers to use these. If any one of them is happening, it is a scam - no matter how convincing the caller is, and no matter what number showed up on your phone.

  • No government office, bank, utility or police service is ever paid in gift cards or prepaid cards. Nobody.
  • The CRA does not accept Interac e-Transfer at all, and will never demand payment in cryptocurrency, prepaid cards or gift cards.
  • Police never demand payment and never threaten arrest by phone or email. No warrant is ever cancelled by gift card or Bitcoin.
  • Nobody is bailed out of jail with cash or cryptocurrency. The justice system doesn't allow it, so that call is a scam every time.
  • No bank ever asks you to move your money to another account to keep it safe. A real bank freezes an account; it doesn't ask you to empty it.
  • No bank or police force recruits customers to help with an investigation by withdrawing, transferring or spending money.
  • Nobody legitimate sends a courier or a driver to your door to collect your bank card, your PIN, cash or gold.
  • Nobody legitimate asks you to read out a one-time passcode. Real companies send that code to you so you can type it in yourself.
  • No real employer, buyer or online friend asks you to receive money in your account and forward it on. That makes you a money mule.
  • Nobody legitimate minds you hanging up and calling back on a number you looked up yourself. Caller ID can be faked, including a real bank or police number.

Full step-by-step help if you've been scammed

About this page

This is general information, not financial or legal advice. What you can recover depends on your own account agreement and your bank's decision, so always ask your bank what applies to you. Nobody - not Cactus, not the police - can promise you a refund. Last reviewed 2026-07.